Returns and Exchanges

 Copper & Crew Boutique Policies

We’re so glad you’re here. Every item in our shop is curated with care, and we want you to feel confident and cherished with every purchase. Below you'll find our shop policies designed to keep things smooth, fair, and full of heart.

📦 Shipping

• Orders are processed within 2–4 business days.
• We ship via trusted carriers to ensure your items arrive safely and promptly.
• Tracking information will be emailed once your order ships.
  

🔄 Returns & Exchanges

We hope you adore your purchase—but if something’s not quite right, we’re here to help.

Return Eligibility:

• Returns must be initiated within 21 days of delivery.
• Items must be unworn, unwashed, and free of damage, including:
  • No makeup stains
  • No perfume or other scents
  • No pet hair or signs of wear
• Non-Returnable Items:
  • Final sale items
  • Accessories and intimates (for hygiene reasons)

How to Return:

• Use our return portal to get started
• Or use the contact page to provide us with your order number and reason for return.
• Once approved, you’ll receive instructions to ship the item back.
• Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.

💳 Refunds

• Refunds are issued to the original payment method once the item is received and inspected.
• Please allow 5–7 business days for processing.

🎁 Exchanges

• We currently do not offer direct exchanges. If you’d like a different item or size, please return your original item and place a new order.

💬 Questions?

We’re always here to help. Reach out anytime at our contact page or DM us on Instagram @Copper.and.Crew.